{"id":3272,"date":"2014-06-06T14:34:19","date_gmt":"2014-06-06T12:34:19","guid":{"rendered":"https:\/\/www.easyais.com\/en\/?page_id=3272"},"modified":"2024-04-04T09:27:11","modified_gmt":"2024-04-04T07:27:11","slug":"complaint-procedure","status":"publish","type":"page","link":"https:\/\/www.easyais.com\/en\/information\/complaint-procedure\/","title":{"rendered":"Complaint Procedure"},"content":{"rendered":"

[et_pb_section fb_built=”1″ inner_shadow=”on” fullwidth=”on” disabled_on=”on|on|on” _builder_version=”4.16″ background_color=”#85a6d1″ background_image=”https:\/\/www.easyais.com\/wp-content\/uploads\/2014\/03\/head_segellexicon.jpg” disabled=”on” locked=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”Complaint Procedure” content_max_width=”none” admin_label=”Fullwidth Header” _builder_version=”4.16″ title_font=”|||||on|||” title_font_size=”60px” background_color=”rgba(255,255,255,0)” background_image=”https:\/\/www.easyais.com\/en\/wp-content\/uploads\/sites\/5\/2020\/11\/Website_Header_Service-und-Reklamationsablauf-scaled.jpg” background_layout=”light” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#f4f4f4″ custom_padding=”0px||0px|” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”0px||0px|” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Sprachen” _builder_version=”4.16″ text_text_color=”#003d8f” header_text_color=”#ffffff” background_color=”#f4f4f4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”right” use_border_color=”off” saved_tabs=”all” global_colors_info=”{}”]
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” custom_padding=”2px||1px|” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Complaint Procedure” _builder_version=”4.24.2″ text_font=”||||||||” text_font_size=”30px” header_2_font_size=”35px” hover_enabled=”0″ header_2_font_size_tablet=”27px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Complaint Procedure<\/span><\/span><\/strong><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ text_font=”||||||||” text_text_color=”#747d88″ text_line_height=”1.8em” text_orientation=”center” max_width=”900px” module_alignment=”center” custom_margin=”|||” animation_style=”slide” animation_direction=”bottom” animation_delay=”100ms” animation_intensity_slide=”4%” z_index_tablet=”500″ locked=”off” global_colors_info=”{}”]<\/p>\n

All information about the process of a service or complaint request<\/span><\/span><\/strong>\u200b
Please follow the procedure, send us your device\/s only after consultation, so that we can assign it correctly.<\/span><\/span><\/span><\/span><\/p>\n

[\/et_pb_text][et_pb_divider _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”section” _builder_version=”4.16″ custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ padding_mobile=”off” column_padding_mobile=”on” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”\/wp-content\/uploads\/sites\/5\/2018\/05\/Complaint-Procedure_052018.pdf” url_new_window=”on” button_text=”Download here as PDF-file” button_alignment=”center” admin_label=”Download” _builder_version=”4.24.2″ custom_button=”on” button_text_color=”#003d8f” button_border_color=”#003d8f” button_border_radius=”50px” button_icon=”||divi||400″ button_on_hover=”off” hover_enabled=”0″ button_text_color_hover=”#ffffff” button_bg_color_hover=”#003d8f” saved_tabs=”all” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#003d8f” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” box_shadow_style=”preset3″ sticky_enabled=”0″][\/et_pb_button][et_pb_text _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”][\/et_pb_text][et_pb_text _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Customer has got technical question” use_icon=”on” font_icon=”l||divi||400″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb image=”https:\/\/www.easyais.com\/wp-content\/uploads\/2014\/06\/go-down-7-e1401794813421.png” image_icon_width=”none” admin_label=”arrow” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” image_max_width=”none” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Failure information given to reseller \/ Weatherdock” use_icon=”on” font_icon=”||divi||400″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb image_icon_width=”none” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” image_max_width=”none” global_colors_info=”{}”]<\/p>\n

By phone or mail<\/span><\/h4>\n

Phone: +49 (0)911-376638-30 support@weatherdock.de<\/a>
\n[\/et_pb_blurb][et_pb_blurb image=”https:\/\/www.easyais.com\/wp-content\/uploads\/2014\/06\/go-down-7-e1401794813421.png” image_icon_width=”none” admin_label=”arrow” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” image_max_width=”none” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Reseller \/ Weatherdock gets failure information” image=”https:\/\/www.easyais.com\/wp-content\/uploads\/2014\/03\/Logo.png” image_icon_width=”none” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” image_max_width=”none” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb image=”https:\/\/www.easyais.com\/wp-content\/uploads\/2014\/06\/go-down-7-e1401794813421.png” image_icon_width=”none” admin_label=”arrow” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” image_max_width=”none” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Contact information Weatherdock<\/span><\/h3>\n

Weatherdock inc.<\/span>
\nEmmericher Strasse 17
\nD-90411 Nuremberg
\n<\/span>Germany
\nPhone:+49 (0)911-376638-30<\/span>
\nFax:+49 (0)911-376638-40<\/span>
\neMail:\u00a0support@weatherdock.de <\/a><\/span><\/p>\n

 <\/p>\n

 
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row padding_mobile=”off” column_padding_mobile=”on” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Decision if the failure could fixed by phone or unit should be send for repair” use_icon=”on” font_icon=”v||divi||400″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ padding_mobile=”off” 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Complaint ProcedureAll information about the process of a service or complaint request\u200bPlease follow the procedure, send us your device\/s only after consultation, so that we can assign it correctly.By phone or mail Phone: +49 (0)911-376638-30 support@weatherdock.de Contact information Weatherdock Weatherdock inc. Emmericher Strasse 17 D-90411 Nuremberg Germany Phone:+49 (0)911-376638-30 Fax:+49 (0)911-376638-40 eMail:\u00a0support@weatherdock.de     […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":2038,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3272","page","type-page","status-publish","hentry"],"yoast_head":"\nComplaint Procedure at Weatherdock<\/title>\n<meta name=\"description\" content=\"Service & Complaints Process | Is your rescue transmitter due for service or do you have a problem with your device? 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