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Complaint Procedure
All information about the process of a service or complaint request
Please follow the procedure, send us your device/s only after consultation, so that we can assign it correctly.
Customer has got technical question
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Failure information given to reseller / Weatherdock
By phone or mail
Phone: +49 (0)911-376638-30 support@weatherdock.de
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
![](https://www.easyais.com/wp-content/uploads/2014/03/Logo.png)
Reseller / Weatherdock gets failure information
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Contact information Weatherdock
Weatherdock inc.
Emmericher Strasse 17
D-90411 Nuremberg
Germany
Phone:+49 (0)911-376638-30
Fax:+49 (0)911-376638-40
eMail: support@weatherdock.de
Decision if the failure could fixed by phone or unit should be send for repair
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Customer gets repair number by reseller / Weatherdock
![](https://www.easyais.com/wp-content/uploads/2014/06/edit-redo-7-e1401798037590.png)
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
OK, done!
Customer sends Unit together with failure report and repair number to reseller / Weatherdock (Shipping costs payed by customer)
Failure and contact information within package
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
![](http://www.%20easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Reseller get the unit and test it. Send back to Weatherdock if not repairable by it´s own.
![](https://www.easyais.com/wp-content/uploads/2014/06/arrow_long.png)
![](https://www.easyais.com/wp-content/uploads/2014/03/Logo.png)
Weatherdock is getting the unit.
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Failure by customer e.g. Operating error
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Quotation of repair costs to customer
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Repair after OK from customer
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Shipping to customer with shipping and repair costs after advance payment
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
![](https://www.easyais.com/wp-content/uploads/2014/03/Logo.png)
Failure by Weatherdock e.g. component error (Within warranty)
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Repair
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Shipping to customer with reclamation report (Standard shipping included)
If shipping by express is wished, the customer needs to pay for this.
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Failure by Weatherdock e.g. component error (out of warranty)
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Quotation of repair costs to customer
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)
Repair after OK from customer
![](https://www.easyais.com/wp-content/uploads/2014/06/go-down-7-e1401794813421.png)