Complaint Procedure

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Customer has got technical question

Failure information given to reseller / Weatherdock

By phone or mail

Phone: +49 (0)911-376638-30 support@weatherdock.de

Reseller / Weatherdock gets failure information

Contact information Weatherdock

Weatherdock inc.
Emmericher Strasse 17
D-90411 Nuremberg
Germany
Phone:+49 (0)911-376638-30
Fax:+49 (0)911-376638-40
eMailsupport@weatherdock.de

 

 

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Decision if the failure could fixed by phone or unit should be send for repair

Customer gets repair number by reseller / Weatherdock

OK, done!

Customer sends Unit together with failure report and repair number to reseller / Weatherdock (Shipping costs payed by customer)

Failure and contact information within package

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Reseller get the unit and test it. Send back to Weatherdock if not repairable by it´s own.

Weatherdock is getting the unit.

OK, done!

pfeile_nach_rechts

entscheidung

Decision if failure done by customer or Weatherdock

Failure by customer e.g. Operating error

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Quotation of repair costs to customer

Repair after OK from customer

Shipping to customer with shipping and repair costs after advance payment

Failure by Weatherdock e.g. component error (Within warranty)

Repair

Shipping to customer with reclamation report (Standard shipping included)

If shipping by express is wished, the customer needs to pay for this.

Failure by Weatherdock e.g. component error (out of warranty)

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Quotation of repair costs to customer

Repair after OK from customer

Shipping to customer with shipping and repair costs

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