How can I reset my MMSI number?

Step-by-Step Guide: Resetting your easyTRX Unit (1st and 2nd Generations)

Please follow these instructions carefully to perform a factory reset. This is required to change the MMSI number.

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1. Compatibility Check

This instruction is valid ONLY for the following models:

• easyTRX 1. Generation
  
• easyTRX2
  
• easyTRX2S
  

Important for easyTRX3 / easyTRX3S:
Please follow this specific link for easyTRX3 models.

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2. General Information

• A factory reset does not influence WiFi settings.
• Only the manufacturer or distributor is authorized to perform this reset.
• If you have WiFi issues: This reset will not help. Use the “Reset WiFi” function in the programming tool instead.

Before proceeding: Please check our current Service-Times under “Technical support”.

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3. Preparation & Requirements

1. 1. Remote Access Software:
      • Download DW-Service (www.dwservice.net) OR Teamviewer (get.teamviewer.com/hdetkvr).
      • No installation required – you can just run the software.
      • Keep the window open so you can see your ID and Password.

 

1. 1. Programming Tools (Windows only):
      • easyTRX2 / TRX2S: Download Link
      • easyTRX 1. Gen (#A023): Download Link
      • Unzip the file and install the software.

 

1. Hardware Connection:
   • Connect your unit to 12/24V power supply.
   • Connect via USB to your Windows PC (Mac is not supported).
   • Driver issues? If the USB port is not recognized, download the VCP Driver here.
   • For easyTRX 1. Gen: Use a USB to RS232 adaptor. (Manuals: Hardware / Software)

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4. Execution Steps

4. 4. Establish Connection:
      • Start the Programming Tool.
      • Select the COM port (usually the highest number) and click “Connect”.
      • A green bar showing “connected” should appear.

 

4. 4. Contact Support:
      • Call us at +49 911 376638-57 or send an email to with your ID and Password.
      • No appointment needed – just reach out during Service-Times.

 

4. 4. The Reset:
      • We will log onto your PC and perform the reset. Please close all other programs.

 

4. Finalize:
   • You can now enter your new vessel data. Note: MMSI can only be programmed once!
   • Click “Program to easyTRX” to save everything permanently.

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Alternative: If you prefer us to handle the reset via mail-in service, please use this link:
Service: Reset MMSI (Shop)

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Categories: easyTRX 1. Generation, FAQ: easyTRX2-IS

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