FAQ - Frequently asked questions
Frequently asked questions about our products
Do you have a question about one of our products? Take a look at our FAQ, you will often find the right answer here.
FAQ: easyTRX2-IS >>>
If you use Norton as Antivirus program that could be the problem.
Norton SONAR does not know these *.exe-file of our Programming-Tool.
It will be deleted. So for the time you program the device you could disable this SONAR-protection. You can set it in your Norton Programm Interface.
FAQ: easyTRX2-IS >>>
The AIS Receiver of the other ship is overloaded. It means the AIS receiver is getting to high signal from the easyTRX/ -IS. Cheap AIS receivers (made in China …) can be easily overloaded by a strong AIS signal. If you use products of weatherdock company you certainly don’t have the problem with overload of the AIS receiver. All our products are absolutely overload-save.
This can caused by a lot and you cannot say it easy. To solve the problem please connect by USB to your PC and open the Programming-Tool.
Under the page “Diagnostic” you can see the error.
VSWR exceeds limit:
The easyTRX2 / S measures after every transmission how much power was sent to your antenna(Forward power) system and how much of it comes back(Reverse power). The easyTRX2 / S use these values and calculated if your antenna is good or bad. An error is reported when the “Forward TX power” no longer is worth at least 3 times higher than the “TX reverse power”. You can find these values in our Programming-Tool.
If this happens, please check your antenna system and whether all adapters and connectors are properly connected.
A defect of the easyTRX2/S you can find out with the following steps:
1. Make a note of “TX power forward” and “reverse TX Power” if your unit is sent with attached antenna.
2. Now disconnect the antenna and wait for 6 minutes. If the values differ only low (about 30), so please contact our technical support.
Reasons can be various.
Amongst other things, the reason could be that you are out of range of the receiving station of this web-services.
Also it could take some time to see all your data there, it is not 100 percent live!
To check if the other vessels receive your position, just ask them by your VHF radio.
This is the easiest and most effective way.
- Connect to your easyTRX2S WiFi network (network name SSID and Password are found at the bottom of your unit).
- Open your AIS Software
- Go to the Software settings page
- Select somewhere AIS data and Data source
- Standard: TCP/IP, IP: 192.168.16.254 Port 8080
- Older WiFi-Units: TCP/IP, IP: 192.168.10.1 Port: 5101
If you software does NOT support data by TCP-IP connection, you need to generate a virtual COM-Port.
Here we recommend to use the tool from www.eterlogic.com, here TCP-Data are virtually send to a COM-Port.
This new COM-Port is the source in your AIS Software for AIS data.
When you need further assistance you can send us an email to firstname.lastname@example.org
Following instruction is only valid for our easyTRX2 and easyTRX2S units and its derivate!
To reset your unit on your own is not allowed by law.
Only the manufacturer or distributor is allowed to do that.
Therefore we need following to do:
- Download the Teamviewer from here
a. with this tool we will afterwards logon your PC to reset the easyTRX2.
b. You don´t need to install the software. You also can start it only when downloaded it.
c. It is important that you see following window with „your ID” and the “password”:
You need this ID and password later.
d. Download the latest easyTRX2 Programming tool (Windows only= from here:
e. If you have a older easyTRX 1. Generation #A023, please use following Programming-Tool.
f. Unzip the ZIP-File and start installation.
- Connect your TRX2/TRX2S to power supply of 12/24V and USB to a free slot of your Windows PC.
a. If your PC knows your USB driver you can go ahead with 4)
b. If windows makes troubles recognize your USB driver you can download it from here (use Windows version again).
c. Connecting older version of easyTRX 1. Generation #A023:
i. Use a USB to RS234 adaptor and connect the black SUB D 9 socket to it on the PC.
- Start the Programming tool from 2)
a. Select COM port, normally it is the highest number (e.g. COM8)
b. If you have a older easyTRX 1. Generation #A023, just hit the “Connect” button, it will search automatically for your unit.
c. Press “Connect”, if you are connected successfully you can see a green bar with “connected”.
- Start Teamviewer Tool
a. Send us ID and password by mail or give us a call (+49 911 376638-30) which would be faster.
- We will logon your PC then (please close all other programs) and make a factory reset of the unit.
- Afterwards you can program your unit by yourself again
a. Also here it means: programming the MMSI number is only possible once.
If you enter it wrong we need to make the factory reset again.